Important Message for Our Website Visitors:
The Clark Memorial Hospital mission is to “provide superior health services to the people and communities we serve.” All Clark Memorial Hospital employees are expected to help fulfill this mission.
Toward that end, a set of performance standards has been developed for all Clark Memorial Hospital employees to follow. These standards establish specific behaviors that employees are required to practice while on duty.
Before we accept any application at Clark Memorial Hospital, we ask that our applicants review our Standards of Performance that are listed below. After you review the standards, please click the “AGREE” button if you feel you can abide by these standards. If you cannot agree, please click the “DISAGREE” button. Thank you!
ATTITUDE: Our goal is to exceed our customers’ expectations. We are committed to providing the highest quality of service and meeting our customers’ needs with the utmost care and courtesy. This commitment must be reflected in our behavior.
APPEARANCE: Our appearance represents the Clark Memorial Hospital organization. Therefore, our grooming and dress will reflect our respect for our customers.
CALL LIGHTS: We will answer call lights in a way that demonstrates the care, courtesy, and respect our customers deserve.
COMMITMENT TO CO-WORKERS: As Clark Memorial Hospital employees. We are linked to one another by a common purpose; serving our patients and our community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contribution, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. Each of us has obligations to our co-workers.
COMMUNICATION: The goal of communication is understanding. We must be committed to listening attentively to our customers in order to fully understand their needs. Close attention should be given to both verbal and non-verbal messages.
CUSTOMER WAITING: At Clark Memorial Hospital we recognize that our customers’ time is valuable. We strive to provide our customers with prompt service, always keeping them informed of delays and making them comfortable while they wait.
ELEVATOR ETIQUETTE: Elevator etiquette can create a favorable impression for our patients, visitors, and co-workers. Good elevator manners contribute to patient satisfaction and smooth transportation.
PRIVACY: We will ensure our customers’ right to privacy and modesty by creating and maintaining a secure and trusting environment. Our concern for patient privacy will help promote peace of mind and lessen their anxiety.
SAFETY AWARENESS: It is the responsibility of all Clark Memorial Hospital employees to ensure an accident free environment. That is a fundamental part of job performance. Accidents are a result of actions and attitudes that you can help eliminate.
SENSE OF OWNERSHIP: Every Clark Memorial Hospital employee must feel a sense of ownership toward his or her job. By this we mean taking pride in what we do, feeling responsible for the outcomes of our efforts, and recognizing our work as a reflection of ourselves.
I have reviewed the Clark Memorial Hospital Standards of Performance and understand that they will be an extremely important part of my responsibilities should I be offered employment at the hospital. If employed, I agree to comply with and practice the standards outlined above.