Coronavirus (COVID-19) Preparedness Information

Clark Memorial Health is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to work closely with the Clark County Health Department and following guidance from the Centers for Disease Control and Prevention (CDC) to ensure our hospital is prepared with the appropriate plans to detect and respond to the novel coronavirus (COVID–19).

Clark Memorial Health has taken the following measures to prepare, in accordance with CDC guidelines:

  • Patients in the Emergency Department and inpatient units are screened based on their recent travel history.
  • Personal protective equipment is available, including face masks and eye protection, for example. 
  • Hand hygiene products are easily accessible throughout the facility.

Importantly, all of the above are standard operating protocols that are in place year-round to help ensure the health and well-being of everyone who enters our hospital.

We want to assure our community that our providers and clinical teams are well-trained and prepared to manage outbreaks of viruses and infectious diseases, including the coronavirus. For more information, text HEALTHINFO to 888-777 for up-to-date information. You may also visit the Centers for Disease Control and Prevention website at www.cdc.gov.

View a list of Frequently Asked Questions here

Main Lobby Entrance Hours

Monday – Saturday: 5 a.m. – 7 p.m.
Main entrance closed Sunday

After hours, please use emergency room entrance.

Visitor Policy:

As the number of patients with COVID-19 has begun to increase again, for the protection of our patients, providers and employees, Clark Memorial Health has made the difficult decision to further limit visitors for the time being. Please carefully review this policy before you plan a visit.

Important Information for All Visitors

  • All visitors should arrive wearing a mask. All visitors will be screened when entering the facility. Those with fever, cough, shortness of breath, runny nose, body aches, GI symptoms, loss of taste or smell or respiratory symptoms will NOT be allowed entry.  We will politely explain that due to their symptoms; they are unable to visit.
  • All visitors should  apply hand sanitizer when entering and leaving the hospital and before entering and leaving the patient room for their personal safety and the safety of others.
  • Visitor must stay in the patient’s room the entire time of the visit and wear a mask.   
  • We reserve the right to deny visitation to those not willing to follow our processes, which are designed for the safety of our patients, providers, team members and visitors.

Limited Visitation Alert:

  • Patients are limited to one well visitor per day, including one companion for outpatient appointments and one support person for OB patients.
  • Emergency Room patients are allowed one WELL visitor. Additional visitors should wait in your car.
  • All visitors must be 18 years of age or older, will be screened upon entry and are required to wear a mask and a sticker while in the facility. Screening stations are located in the Main Lobby or Emergency Room. Once screened, you will receive a sticker. The sticker must be displayed at all times while in the hospital. Stickers expire after 24-hours.
  • Visitors do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.
  • Visitors are not allowed for high-risk, isolation, immunocompromised or patients who are under observation or test positive for COVID-19.
  • Compassionate Care situations will be considered. All visitors must be symptom-free.
  • During labor and delivery, maternity patients can have one designated support person and if you choose to, a properly credentialed doula.  Exceptions will be made for teen deliveries and 2 support persons will be allowed. 
  • Maternity patients in antepartum and postpartum units may have one designated support person in their room at any time, including overnight. This healthy support person may remain for the entire stay and can leave and return as desired.
  • All adult inpatients, except those in isolation, at Clark Memorial Health may have one visitor in their room at any time, including overnight.
  • Visitation is closed to the Behavioral Health units; gero and adult psych.
  • We welcome clergy for patients in palliative care, emergency care and hospice care.  Clergy must be screened and safe to visit.

Inpatient and Outpatient Surgeries and Procedures

  • Adult patients having a procedure or surgery may have one person accompany them into the facility and for discharge instructions.
  • Pediatric patients having a procedure or surgery may have two parents or guardians accompany them into the facility and for discharge instructions.
  • All patients and visitors should arrive wearing a mask and will complete a health screening when entering the facility.
  • Independent patients arriving for diagnostic studies (ex. Chest xray; blood work; mammograms etc…) should plan to enter the hospital alone.  Should a visitor accompany the patient; they will be asked to wait in the car.

Universal Mask Policy

Clark Memorial Health is taking every precaution to keep our patients and staff safe, and prevent the spread of COVID-19 in our facilities. For this reason, we are following the CDC recommendation that anyone who enters our facility must wear a face mask at all times. 

Visitors are encouraged to bring their own mask from home to help conserve hospital supplies for patients and staff.

Why wear a mask? Recent studies show that universal masking, in addition to practicing social distancing and proper hand hygiene, can help prevent the spread of infectious diseases like COVID-19, especially in individuals who may not know they are ill. And until there is a vaccine, these measures are our best line of defense in protecting not only you, but also our healthcare workers and community members.

Please be smart and do your part. Wear a mask! We all have a responsibility to protect one another against the spread of COVID-19 and make our communities healthier.

For more information from the CDC on face coverings and how to make your own, click here.

To learn more about the many ways we are working to ensure your safety while you are in our care, click here.

How to make your own face covering

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

View What Parents Need to Know about COVID-19

We urge you to take an active role in prevention of all contagious diseases, including influenza. Actions everyone can take include, but are not limited to, vaccination, good hygiene practices, covering coughs and sneezes, and staying home when ill.

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the health department.


Clark Memorial Health activa el plan operativo de emergencia de la instalacion en respuesta al nuevo coronavirus (COVID-19) CommunityStatement