
Coronavirus (COVID-19) Preparedness Information Learn More
If you are dissatisfied with your care, please inform someone as soon as possible in the care setting so that we can address the problem you’ve encountered. You also have the option, at the time of care or afterwards, to make a grievance.
You may make your grievance by calling 812.285.5993 or by writing to the following address:
Grievances
Quality Resources Department
Clark Memorial Health
1220 Missouri Avenue
Jeffersonville, IN 47130
The United States federal government has enacted extensive legislation to create and protect your rights as a patient.
The Department of Health & Human Services maintains many internet resources to help educate and guide you.
The Patient Protection and Affordable Care Act provides broad protection from discrimination. Several laws protect you against discrimination based on:
Your civil rights as a patient will be respected and you will be provided with emergency medical treatment regardless of your ability to pay.
For more information on your rights, please visit the fact sheets on the The Department of Health & Human Services website.
If you believe you have been discriminated against, you may file a complaint with the Office of Civil Rights of the Department of Health & Human Services.
The Department of Health & Human Services has extensive information about HIPAA and the ways in which your health information is protected. Be sure to check out the helpful ‘Frequently Asked Questions’ link.
There is also a process for filing a complaint if you believe your privacy rights have been violated.
Clark Memorial Health is proud to be accredited by The Joint Commission. If you wish to make a complaint with The Joint Commission, you may do so online, by fax, or by mail.
Clark Memorial Health is licensed by the Indiana State Department of Health (ISDH). If you wish to make a complaint to ISDH, you may do so by email, fax, telephone, or mail. The telephone number is 1.800.246.8909.
As our patient, you have the following responsibilities: